How to cancel PinnFeed or get a refund
Answer: cancel any time from your dashboard (Plan & billing → Manage billing → Cancel). Your plan stays active until the end of the period you already paid for and then does not renew. Under the refund policy, if you are unhappy in the first 7 days of your first paid month, email support@pinnfeed.io and we refund that first payment. Crypto plans are prepaid and never renew, so there is nothing to cancel.
Cancel a card plan#
- Open the dashboard and go to Plan & billing.
- Click Manage billing: it opens the billing portal for your subscription.
- Choose Cancel. Access continues until the end of the current month, quarter or year, then the account returns to Free.
To avoid any charge during the 3-day trial, cancel before the trial ends. A card is required at checkout and is charged automatically when the trial ends (how the trial works).
Refunds#
| Case | What the policy says |
|---|---|
| First 7 days of your first paid month | Email support@pinnfeed.io; the first payment is refunded |
| Later in a period | Generally not refundable; cancel to stop renewal |
| Crypto plan (1, 3 or 12 months) | Prepaid, never auto-renews; refunds, where granted, are paid in the same asset net of network fees |
| Outage on our side over 24 consecutive hours | Affected days credited on request |
| EU consumers | Immediate access requested at purchase; the withdrawal-right wording is pending counsel review |
Before you cancel#
- Only want lower cost? Annual billing on Builder is €990 a year (€82.50/mo): annual and quarterly billing.
- Only need delayed data? Free stays available with no card.
Educational content for adults (18+).
Related: free trial, what happens if a payment fails.
Questions people ask#
Do I lose access the moment I cancel?#
No. You keep the paid plan until the end of the period you paid for.
Can I get a refund after the first week?#
Under the refund policy, payments are generally non-refundable after the first 7 days of the first paid month. Cancelling stops the next renewal.
Where do I send a refund request?#
Email support@pinnfeed.io from the address on your account.