Refund Policy

DRAFT — not yet in force. Working draft for legal review.

• Free plan first. Every account can test the data on the Free plan before paying.
• Cancellation. Cancel any time from the dashboard. Your plan stays active until the end of the current billing period and is not renewed.
• Refunds. Because the Service is delivered digitally and immediately, payments are generally non-refundable. If you are unhappy in the first 7 days of your first paid month, email support@pinnfeed.io and we will refund that first payment.
• Outages. If an outage on our side exceeds 24 consecutive hours, we will credit the affected days on request.
• EU consumers. By starting a paid plan you request immediate access and acknowledge that the 14-day withdrawal right ends once the service has been fully provided, as permitted by law. (To be reviewed by counsel.)